Terms and Conditions

Terms & Conditions

By accessing or using Mobile CableNet services, including Internet, TV, Mobile, Home Phone, Cable, and bundled services, you agree to follow these Terms & Conditions and all applicable laws. We may update these terms from time to time, and any changes will be communicated through our website or other appropriate channels. All transactions may be subject to verification to help maintain a secure and reliable service.

Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Have the legal capacity to enter into a binding agreement
  • Provide accurate and complete information when required

Payment Terms

Payments for Internet, TV, Mobile, Home Phone, Cable, and bundled services are subject to the following conditions:

  • Payments are processed through authorized and secure payment methods
  • Transactions may be reviewed or delayed for verification purposes
  • Mobile CableNet reserves the right to decline or flag transactions when necessary for security or compliance reasons

Refund Policy

Payments are generally considered final and non-refundable once successfully processed, except in circumstances such as:

  • Duplicate or incorrect charges
  • Accidental charges
  • Technical issues that prevent successful or complete service delivery

Customers requesting a refund review should contact our support team and provide the relevant transaction and service details.

Changes to Terms

Mobile CableNet may modify or update these Terms & Conditions when necessary. Updated terms may be posted on our website, and continued use of our services after changes are published may constitute acceptance of the updated terms.

Limitation of Liability

By using our services, you acknowledge that:

  • Mobile CableNet may not be responsible for interruptions caused by third-party service providers
  • We are not liable for delays or service disruptions resulting from circumstances outside our reasonable control
  • Service availability may depend on third-party networks, infrastructure, and technical conditions

Dispute Resolution

If a dispute or concern arises, customers are encouraged to contact our support team first so that we can attempt to resolve the matter fairly and efficiently. Where applicable, disputes may be handled through appropriate dispute-resolution procedures in accordance with applicable laws.

Compliance with Laws

You agree to use our services lawfully and responsibly, including:

  • Refraining from fraudulent, abusive, or unlawful activities
  • Complying with applicable laws and regulations
  • Respecting intellectual property and third-party rights
  • Providing accurate information when using our services

Privacy

Your privacy is important to us and is governed by our Privacy Policy.

  • We collect information necessary to provide and support our services
  • We take reasonable measures to protect your personal information
  • We do not sell your personal information to third parties
  • Information may be shared with trusted service providers when necessary to deliver our services