Refund Policy

Clear and straightforward refund guidelines designed to provide our customers with a transparent and hassle-free experience.

1. General Policy

At Mobile CableNet, we strive to provide reliable services and a positive customer experience. Due to the nature of internet, TV, mobile, phone, and bundled services, refunds are generally not available once a transaction has been successfully completed.

2. Refund Eligibility

Refund requests may be reviewed in the following situations:

Duplicate or unauthorized charges
Accidental payments
Technical issues resulting in an unsuccessful or incomplete service

3. Non-Refundable Services

The following transactions are generally not eligible for refunds once they have been processed or activated:

Payments made toward telecommunications or utility services
Prepaid recharges or package activations
Services that have already been activated, delivered, or completed

4. Refund Request Procedure

Customers who believe they are eligible for a refund should contact our support team within 48 hours of the transaction. Please provide your full name, relevant service details, transaction reference, and a brief explanation of the refund request. Mobile CableNet reserves the right to review and decline requests that do not meet the eligibility requirements outlined in this policy.

5. Refund Processing Time

Once a refund has been approved, it is generally processed within 7–10 business days. Approved refunds will normally be returned using the original payment method used for the transaction.

6. Contact Us

If you believe you have been charged incorrectly or have questions about our refund policy, please contact Mobile CableNet by phone or email. Our support team will review your concern and provide assistance as quickly as possible.